Refund policy

If you have any questions or concerns regarding your order, we are here to assist you. To get in touch with us, please email sales@kanora.ca with your name, order number, and a description of the issue you are experiencing. We strive to provide prompt and helpful support to address any inquiries you may have.

Please note that there is a limited timeframe between when you place your order and when we begin processing it. If you contact us immediately after placing your order, we may be able to cancel it before it enters the processing stage.

If we successfully cancel your order before processing, we will issue a refund to the original payment method used during checkout. This means that the funds will be returned to the account or payment source you used for your purchase.

However, if your order has already entered the processing stage and cannot be canceled in time, it will be shipped as planned.

Refund requests are handled on a case-by-case basis to ensure that each situation is assessed fairly and appropriately.

Return Policy

We do not accept returns—only exchanges and repairs for eligible items. This policy is in place to prioritize the safety of our staff and customers.

Jewelry
If you receive jewelry that is defective and requires a replacement, please contact us at sales@kanora.ca. Our team will assist with any issues related to manufacturer defects and guide you through the necessary steps for a replacement.

Please note that we cannot accept returns or provide repairs for jewelry that has been bent, broken, or has lost stones/gems due to factors unrelated to manufacturing defects. These may be eligible for paid repairs starting at 45$.

Warranty Policy

Each piece of Kanora Jewelry comes with a lifetime manufacturer warranty against defects in materials or craftsmanship. If your jewelry has any of the following issues, please contact us at sales@kanora.ca:

  • Broken pin or pin connection

  • Cracked or lost gemstone

  • Loose gemstone setting

  • Broken chain or chain connection

  • Broken ring hinge

Our warranty does not cover damage resulting from impact, misuse, accidents, or intentional breakage. Items affected by mishandling are not eligible for complimentary replacement and may be subject to a repair fee.

For any questions about our policies or coverage, please contact us directly via email at sales@kanora.ca